Privacy Policy

1. Information We Collect

We collect information to deliver, improve, and secure the Services. This includes:

• Account Information: Name, email address, phone number, billing details, and other information provided during signup or profile updates.
• Usage Data: Call logs, message metadata, feature usage patterns, and diagnostic data that help us understand how you interact with the Services.
• Device and Technical Data: IP address, browser type, device identifiers, and operating system information collected automatically through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide core calling and messaging functionality, troubleshoot issues, and support customer requests.
• Product Improvement: To analyze usage trends, enhance features, and develop new offerings.
• Security and Compliance: To monitor for fraud, enforce our terms, and meet legal or regulatory obligations.

3. How We Share Information

We share information only when necessary and with appropriate safeguards in place, including:

• Service Providers: Trusted vendors who assist with infrastructure, payments, analytics, and customer support under strict confidentiality obligations.
• Legal Requirements: Authorities or third parties when required to comply with law, court orders, or to protect the rights and safety of BoraPhone or others.
• Business Transfers: Parties to a merger, acquisition, financing, or sale of assets, provided they respect the commitments in this policy.

4. Your Choices and Rights

You have control over how we use your information, including the ability to:

• Access and Update: Review and edit your profile information through account settings or by contacting support.
• Manage Communications: Opt in or out of marketing emails, SMS alerts, and other notifications using the preferences we provide.
• Request Deletion: Ask us to delete certain data, subject to applicable legal retention requirements.

5. Data Retention and Security

We maintain safeguards to protect the information we hold by:

• Retention Practices: Keeping personal data only as long as necessary to fulfill the purposes described in this policy or as required by law.
• Security Measures: Employing encryption, access controls, and regular monitoring to prevent unauthorized access or misuse.
• Incident Response: Investigating suspected breaches promptly and notifying affected individuals when legally mandated.

6. International Data Transfers

When transferring data across borders, we ensure compliance by:

• Contractual Safeguards: Using standard contractual clauses or equivalent protections where required by applicable law.
• Regional Hosting: Leveraging localized infrastructure to reduce unnecessary cross-border data movement.
• Compliance Reviews: Periodically assessing third parties for adherence to privacy and security standards.

7. Children's Privacy

We are committed to protecting minors by:

• Age Limitations: Restricting the Services to individuals who are at least 16 years old or the age of majority in their jurisdiction.
• Parental Controls: Encouraging parents or guardians to contact us if they believe a child has provided personal information without consent.
• Removal Requests: Promptly deleting any child data that is inadvertently collected once we are notified.

8. Changes to This Policy

We may update this policy from time to time. When we do, we will:

• Notify You: Provide notice through email or in-app messaging for material updates.
• Update the Effective Date: Revise the date at the top of this page to reflect when changes take effect.
• Encourage Review: Invite you to review the revised policy so you understand how your information is handled.

If you have questions about this Privacy Policy or our privacy practices, please contact us at support@boraphone.com.